CRM Manager (m/w/d)

Your tasks would be...

Take ownership of email marketing activities across our international brands, collaborating closely with our in-house design and content teams as well as translators to continuously improve performance
Plan, execute, and optimize impactful CRM campaigns that strengthen customer relationships and drive sustainable growth
Increase customer lifetime value through targeted re-order, retention, and cross-selling strategies
Develop and implement A/B testing strategies to optimize customer journeys and improve key retention and repeat-purchase KPIs
Identify and launch innovative customer loyalty initiatives, including referral programs, loyalty incentives, and other retention measures
Analyze customer behavior, identify relevant target groups, and translate insights into effective segmentation strategies and automated workflows
Shape go-to-market strategies and brand development across multiple European markets, scaling successful initiatives while adapting to local market needs
Explore and test new communication channels, such as SMS and WhatsApp, to create more personalized and engaging customer experiences

You will fit well, when…

Hold a degree in business administration, economics, informatics, or a related field, or have a comparable qualification
Bring 2–3 years of hands-on experience with CRM systems or marketing automation platforms, ideally HubSpot
Have strong analytical skills and a hands-on mentality, with the ability to turn data-driven insights into actionable initiatives
Enjoy collaborating across departments and approach challenges with a proactive, solution-oriented mindset
Are fluent in at least one of the following languages: German, French, Spanish, or Italian
Ideally have a solid understanding of marketing and sales processes within the pharmaceutical industry

Your Benefits

Wellster works hard to bring many benefits to its employees, ranging from fitness, coaching, discounts and so much more.

Mental health support

Working with professional and fun team

Learning & development allowance

Fitness & Wellster bike club

Public transport allowance

Centrally located offices

Childcare allowance & Kita search support

Working with professional and fun team

Learning & development allowance

Fitness & Wellster bike club

Public transport allowance

Centrally located offices

Childcare allowance & Kita search support

Hear what your future colleague has to say about working at Wellster and the role. Also, feel free to refer to the FAQ for questions.

Working at Wellster is a joy because of the incredible team. Their passion and teamwork turn every challenge into a fun and rewarding opportunity to grow together.

Elizaveta Porseva, 
Sr. People Manager

What is the typical hiring process?

After your CV submission, our HR team will get in touch with you. The first call is to get to know the company and the position better; of course, you will get a chance to introduce your ambitious self then. After comes a call with your future Teamlead, which is followed by a case study. The last step is to meet the team and visit one of our locations. Usually. We will always inform you about the next steps during the interviews.

How long is the hiring process?

It will take us a week to get back to you after your CV submission. If everything goes smoothly, the interview processes can be finished in roughly 4-6 weeks.

What is it like to work at Wellster?

Tough question. We’ve asked some colleagues to describe their experience with songs. Some of the answers were: Rolling in the Deep, Oh Happy Day, Show must go on and Eye of the Tiger. What does it mean? We don’t know, we just know that people love it here :)

What language do people speak at Wellster?

Official language of the company is English. We operate so far only on the German Market - so some people/departments must speak German. All the other languages are super welcome to join “the most prevailing language” contest :)

What if I want to see more?

You are welcome to join our Linkedin page to check out News and Announcements.

What if I have more questions?

You can text me at career@wellsterhealth.com