Customer Success Manager (m/w/d)

Your tasks would be...

Optimization and creation of support processes
Processing and handling of customer requests
Independent processing of tickets also in cooperation with the IT team
Solution-oriented approach to new challenges
Conception and creation of new ideas and processes for the customer-success for our different products

You will fit well, when…

High affinity for customer needs
Have an experience in Customer Success in e-commerce is a plus
Ability to work well under pressure with strong communication skills
Zendesk knowledge is a plus
Leadership and / or project management experiences are a plus
Written German at an excellent level
English conversationally fluent

Your Benefits

Wellster works hard to bring many benefits to its employees, ranging from fitness, coaching, discounts and so much more.

Mental health support

Working with professional and fun team

Learning & development allowance

Fitness & Wellster bike club

Public transport allowance

Centrally located offices

Childcare allowance & Kita search support

Working with professional and fun team

Learning & development allowance

Fitness & Wellster bike club

Public transport allowance

Centrally located offices

Childcare allowance & Kita search support

Hear what your future colleague has to say about working at Wellster and the role. Also, feel free to refer to the FAQ for questions.

Working at Wellster is a joy because of the incredible team. Their passion and teamwork turn every challenge into a fun and rewarding opportunity to grow together.

Elizaveta Porseva, 
Sr. People Manager

What is the typical hiring process?

After your CV submission, our HR team will get in touch with you. The first call is to get to know the company and the position better; of course, you will get a chance to introduce your ambitious self then. After comes a call with your future Teamlead, which is followed by a case study. The last step is to meet the team and visit one of our locations. Usually. We will always inform you about the next steps during the interviews.

How long is the hiring process?

It will take us a week to get back to you after your CV submission. If everything goes smoothly, the interview processes can be finished in roughly 4-6 weeks.

What is it like to work at Wellster?

Tough question. We’ve asked some colleagues to describe their experience with songs. Some of the answers were: Rolling in the Deep, Oh Happy Day, Show must go on and Eye of the Tiger. What does it mean? We don’t know, we just know that people love it here :)

What language do people speak at Wellster?

Official language of the company is English. We operate so far only on the German Market - so some people/departments must speak German. All the other languages are super welcome to join “the most prevailing language” contest :)

What if I want to see more?

You are welcome to join our Linkedin page to check out News and Announcements.

What if I have more questions?

You can text me at career@wellsterhealth.com